Follow Your Package’s Journey
We know you and your pet are excited to receive your new gear! Once your order is processed and handed over to our premium carriers, you will receive a shipping confirmation email containing your unique tracking number.
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Important Shipping Notes:
- Update Time: Tracking info typically takes 48–72 hours to sync with the international system after you receive your number.
- Special Cargo: Items containing batteries (like grooming kits or LED toys) may take an additional 2-3 days for specialized safety inspections.
- Delivery Windows: Most orders to the USA, Europe, and the Gulf arrive within 8–15 business days after dispatch.
Common Questions
Why isn’t my tracking number working yet? Your number is generated when the label is printed, but it won’t show movement until the carrier scans it at the sorting facility. Check back in 2 days!
My order is split into two packages? To get your items to you as fast as possible, we occasionally ship from different specialized warehouses. You may receive two separate tracking numbers—at no extra cost to you.
Still need help? If your tracking hasn’t updated in over 5 business days, please reach out to our team at support@kinlypaws.com.